Billing and Payment Policy

Introduction

At sunstonepatios.com, we aim to make your shopping experience easy and efficient. This Payment and Billing Policy outlines the methods by which we accept payments, manage transactions, and handle billing processes. Our store is based in the USA, ships exclusively within the USA, and currently accepts payments via the below listed methods.

Payment Methods

  • Mastercard
  • Amex
  • Diners Club
  • Discover
  • Visa
  • Shop Pay
  • Apple Pay

Currency

All transactions processed on sunstonepatios.com are conducted in United States Dollars (USD). 

Billing Information

To ensure that your order is processed without delay, please provide accurate and complete billing information. The billing information provided must match the information associated with your payment method. If there are any discrepancies or errors in your payment, the order may be delayed or canceled.

Order Confirmation

Upon completing a purchase, you will receive an order confirmation via email. This confirmation will include details of your order along with a transaction ID serving as your proof of payment.

Transaction Security

We take the security of your transactions seriously. All payments made through our website are encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, We follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Refunds and Disputes

All refunds will be issued based on the original form of payment. If you have any issues or disputes regarding your transaction, please contact us directly to facilitate resolution. 

Contact Us

For any questions related to payments or billing, please contact us at:

Business Address: 5830 E 2nd St Ste. 7000, Casper, WY 82609, USA

E-mail: sales@sunstonepatios.com

Mobile Number: +1 (844) 668-6571

Business Hours: 9 AM to 5 PM EST, Monday to Friday

Order Cut-off time: 2 PM EST

Changes to Payment and Billing Policy

sunstonepatios.com reserves the right to update or change this Payment and Billing Policy at any time. Any changes will be posted on this page and are effective immediately.