At Sunstone Patios, we aim to make your delivery experience easy and hassle-free. Below are the details of our shipping policy. For additional questions, feel free to call us at +1 (208) 758-9421, use our chat option, visit our Contact Us page, or email us at sales@sunstonepatios.com.

What to Expect After Placing Your Order:

Once your order is placed, you will receive an "Order Confirmation" email. We’ll then confirm stock availability with our suppliers. Most ready-to-ship items will be available for immediate shipment, while custom items may take longer (see Shipping Timeline below).

When your order is confirmed and payment has been processed, we’ll send you tracking information on the day it ships to the email address you provided during checkout. You can track your shipment anytime using this tracking number. If you don’t receive tracking information within 7 business days, please contact us for an update.

Shipping Details

Where We Ship:

We ship to the contiguous United States, Alaska, and Hawaii. Shipping to Alaska and Hawaii will incur additional costs. For a custom shipping quote, please reach out to sales@sunstonepatios.com or contact us via chat or our Contact Us page. If you have concerns about whether we can ship to your location, contact us, and we'll assist.

Please Note: If your delivery address is difficult to access or requires additional services (such as a remote drop-off location), a "difficult delivery fee" may be applied. We'll confirm any additional fees with you ahead of time.

Shipping Timeline:

For most of our in-stock products, shipments will be processed within 1-2 weeks. For custom or larger items, such as outdoor furniture sets, large pizza ovens or grills, shipping may take longer depending on availability (usually 3-6 weeks). If you need expedited shipping, please contact us to arrange faster options, and we’ll provide a quote for express shipping services.

Handling, Transit, and Cutoff Times:

Once your order is placed, we will verify stock levels, confirm your shipping address, and prepare your order for shipment. Handling times typically range from 2-7 business days for orders placed before 2:00 PM. We partner with FedEx, UPS, and various freight companies to ship across the U.S., with transit times usually taking 3-14 days, depending on your location.

During high-volume periods, your shipment may be delayed slightly. If there is a significant delay, we’ll contact you by email or phone.

In the event of unforeseen delays—such as weather disruptions or supplier issues—a dedicated customer support specialist will contact you with updates. If new conditions are unsatisfactory, you may cancel your order.

Upon Receipt of Your Package:

Before signing any delivery paperwork, thoroughly inspect the package for damage (e.g., dents, scratches). If damage is noted, include it on the delivery receipt. Failure to report damage may delay or invalidate freight claims.
Verify that all pieces of your order are accounted for. Report any missing pieces within 48 hours by emailing us at sales@sunstonepatios.com. Missing items cannot be replaced after this window.
In case of concealed damages (those not visible at the time of delivery), please notify us immediately at sales@sunstonepatios.com or through our Contact Us page.

Refusals:

If you refuse delivery for any reason other than damaged goods or shipping errors, a 20% restocking fee plus all applicable shipping charges will apply.

Di Napoli Series - Forno de Pizza Gas and Wood-Burning Pizza Oven - HPC Fire Inspired

Di Napoli Series - Forno de Pizza Gas and Wood-Burning Pizza Oven - HPC Fire Inspired

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